Contacting Zynga Support

Fri Jan 10 07:41:42 EST 2014 708

Hi Players!

This article details your support options, and contains links to other articles that describe information we need for email requests and our support policies.

Support Policies

* Zynga Support Official Support Policy
* Did You Know? Submitting numerous emails and/or starting numerous chats may affect your Support standing
* Social Support Rules of Conduct

Tips

Tips for Writing an Effective Email Support Request


* Best Practice: Come to our Support Site from your game
We recommend using the Support option within your game. This option may be under the Help tab (eg, CastleVille, The Ville, others) or below the game frame (eg, FarmVille). Clicking this option takes you to our support site while also collecting your Facebook information, which we need to assist you. Once on the support site, select your game and open an article. Available contact options are listed to the right of the article content.


Self Help and Contact Options

Zynga Support offers a variety of content and contact channels to help resolve your game issue.

Our Main Support Site: Support.Zynga.com

Here we have arranged our articles by game, and each game has up-to-date articles on current and known issues, how to guides for features and quests, as well as general information for problems such as loading and purchase questions.

Select your game from the main page and review the questions, comments, answers, and articles presented. If you need more info than what is presented, type your request in the search box to see if we have information that addresses your inquiry. You can also ask a question to other players who may be able to help you with your game.

If you do not find what you are looking for, Facebook connect to determine what support options are currently available to you by clicking this option at the top of your screen. Your support options will be on the right side of your screen.

Based on incoming volumes, support options may vary.

Twitter

@ZyngaSupport

Facebook

www.facebook.com/ZyngaSupport

Forums

The Community Team has arranged the forums by game, and each forum has up-to-date articles on current and known issues, how to guides for features and quests, as well as general information for problems such as loading and purchase questions.