General Crash, Loading & Freezing FAQ

Wed Apr 16 07:14:16 EDT 2014 16
Hi,

Depending on which Mobile device you are using, most issues (i.e. Loading, Synching of game, Missing Features) can be resolved by following the steps below:


1. Restart your App. 

     iOS Device*:

  • Restart and Force-close your app by double tapping the "Home" button on your iOS device 
  • The Multi-tasking bar should appear on the bottom of the screen
  • Hold down the game app in the multi-tasking bar until the app starts to shake
  • When the game app starts to shake, tap the "-" in the top left hand corner to force close the app
  • Go back to your iOS Springboard and reload your app


*If you are using iOS7, please refer to this article when force closing an app.

Android Device:

  • Go to "Settings"
  • Select "Applications"
  • Tap on "Manage Application"
  • Choose the appropriate app to "Force-Stop"
  • Go back into game app

HTML5:

  • Close the mobile browser window your game is running in
  • Reopen mobile browser
  • Reload game URL

2. Update Game. 

Make sure you have the latest version of your app.  Go to iTunes Store or Android Marketplace to update your app.

3. Uninstall/Reinstall the App.

Make sure your account is backed up with Facebook or with your email address. You may lose all your game progress if your account was not backed up and Zynga may not be able to retrieve your game information.


iOS Device:

  • Hold any icon on your device until all of them start to shake; you will see an "x" next to each app that you can delete.
  • Touch the "x" of the app you want to delete. You may have to confirm the deletion and/or rate the app.
  • Re-download the app from your iTunes
  • Open the App


Android Device:

  • Go to "Settings"
  • Select "Applications"
  • Tap on "Manage Application
  • Choose the appropriate app to "Uninstall"
  • Go to Marketplace to find and Reinstall app

We hope you find this information helpful.

Thanks,

Zynga Player Support

Did this article help? If not, ask a Zynga player!