KRE-O CityVille Invasion by Hasbro/Zynga Product FAQs

Fri Mar 20 14:20:20 EDT 2015 1
Hi Kreos!

Zynga and Hasbro has partnered up again to bring you KREO CityVille Invasion!!!  

KRE-O CityVille Invasion by Hasbro/Zynga Product FAQs

KRE-O CityVille Invasion comes to life in on your mobile device, tablets and KRE-O toys in stores. The mobile app is free to play and the KRE-O CityVille Invasion product prices range from $2.99 to $49.99. 

You may find answers to the most commonly ask questions about this promotion below. 

Hasbro website:

Q. What is this promotion about?

A. Hasbro and Zynga have partnered together to combine KRE-O with Zynga’s #1 Facebook game, CityVille, to create the brand new KRE-O CityVille Invasion game. Each Hasbro set will include a special QR code to receive virtual tickets to redeem a KREON character free by purchasing a KRE-O CityVille Invasion set through participating retailers.

Q. What Hasbro products are available to purchase in order to receive the QR codes?

Any set or population pack from the KRE-O CityVille Invasion line will include a QR code to unlock a KREON. For a list of sets and population packs, please visit

Q. Where can I purchase KRE-O CityVille Invasion by Hasbro/Zynga (Hasbro is confirming retailers)?

Your favorite Hasbro/Zynga KRE-O CityVille Invasion sets can be purchased at these participating retailers both in stores or online listed below:

• United States - Walmart, Target, Toys "R" Us or Kmart

 Canada - Walmart, Toys "R" Us, Loblaws, Indigo, Shoppers Drug Mart or Everest

• United Kingdom - Argos, Toys "R" Us, Smyths, The Entertainer or

• Australia - Big W, Target, Kmart, Toys "R" Us

• Online Only –

You can also access information online Hasbro's website.

Note: Not all stores may carry these construction sets. Hasbro/Zynga construction sets may be available at local stores, specialist shops and online retailers not mentioned on this article.

Q. How will the pins look when I open the box?

Upon purchase of the Hasbro/Zynga KRE-O CityVille Invasion set or population pack, you will find a small card in the box with directions on how to redeem in your KREON character in the App. The QR code is included on this card that you will scan into the game.

Q. How can I redeem my Hasbro QR Code? 

A. You can redeem your QR code by downloading the KRE-O CityVille Invasion App on the App Store or on Google Play. When you open the App and complete level 1, you will see a “Scan QR” icon in the lower right hand corner.

Steps on how to redeem your QR Code for KRE-O CityVille Invasion:

1. In the App, you must complete Level 1 before redeeming your QR Code for a KREON character. Once you complete Level 1, a “Scan QR” icon will appear in the bottom right corner of your game:

2. From here, your game will show you how many tickets your QR code redeems. Press OK to continue to the unlock screen.

Please note:Ticket amounts are based on KRE-O CityVille Invasion set purchased. Each ticket unlocks a new character. Therefore, if you purchase a pack with 2 tickets, such as the Cemetery Heist, you will unlock 2 KREONs.

3. You can then press the question mark to spin to unlock a new KREON!

4. Your KREON will be randomly selected from the different characters available. You will NOT redeem the same character more than once, even if you purchase the same set or population pack. There are a total of 2 KREON characters you can redeem.

5. If you have more than one ticket, it will be shown on the side of your CityVille home screen right above the “Scan QR” code icon. You simply click on the ticket symbol and it will take you back to step 3.

Q. What if I'm still having trouble redeeming my QR Code?

A. Feel free to contact Zynga's Billing Support Hotline at 1-800-762-2530 for any Hasbro QR Code related issues 24/7. International fee may apply if you're calling outside of the US. International customer outside of the US may access support at:

Q. What if I’m having trouble with one of my KRE-O CityVille Invasion sets or characters?

A. Please visit: or contact Hasbro Customer Service at 1-800-255-5516.

For a list of sets and population packs, please visit


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