Securing your Facebook account

Fri Jan 10 19:39:21 EST 2014 975
Security Steps - How to secure your compromised Facebook account

Perform the following steps if you suspect that your Facebook account's security has been compromised.



Update Your Facebook Password  - Do this step before contacting Zynga Customer Support
 

Click HERE to open your Facebook Account Settings page in a new window. Update your Facebook password now to block unauthorized access to your account. 
 
You may have clicked on a link, image, or video that has stolen your Facebook account log-in information. Regardless of how your account was compromised, it is critical that you secure your Facebook account by updating your password. 
 
If you use this same username and password combination for your email account (GMail, Hotmail, Yahoo, etc.), you should update your password for those accounts too. 
 
 

Uninstall any new / suspicious apps


Click HERE to open your App Settings page on Facebook in a new window. Review your App Settings page for any applications that are out-of-the-ordinary.  Have you recently installed any suspicious apps? Each application row has an X you can click to remove it. 

Suspicious Facebook applications can have malicious intentions, like posting spam to your wall, harassing your friends, and stealing your account information. Review your recently installed Facebook applications and remove any that appear suspicious to you. 

 

Common Security tips: 
 

*Don't respond to requests for personal information from unknown sources. Providing information, such as your Facebook login information, enables hackers to compromise your account. 
 
*Be especially wary of messages that include attractive offers (ie: free chips). If it sounds too good to be true, it probably is.
 
*Always use caution when clicking on a link. If you have any doubt about the link, get confirmation directly from the sender. 
 
*Beware of sites that require you to immediately provide a login and password. Reminder - Zynga and its employees will NEVER ask for your login and password. 
 
*If you encounter a scam in Zynga Poker, report it immediately to phishing@zynga.com.


 
If you have an issue with your Zynga Poker chips missing, submit a support request or reply to your current active support request. When submitting your request, notify the agent working on your request that you have done all of these steps.

 
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