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Guide to Support Channels
Zynga games are free to play, and all players have access to our Social Support site, as well as our games' forums. To view your available support options, please log into our support site with your Facebook credentials and click "Get Help".
Forums: Our game forums are a place for players to connect with each other and talk about our games! Want to say how much you enjoy a feature? Head to the forums! Have an issue with harvesting your crops? Voice your concerns on your game's forum and get advice from other players. Do you have a helpful tip for other players? Feel free to post and assist. The forums are managed by our team of moderators, who help out by surfacing reported issues to game studios for resolution. All players in good standing have access to the Zynga Forums as a standard channel of support. Check out the forums here!
Social Support: Social Support is your chance to be a source of helpful information for other players. You’re able to ask questions within the Social Support area, search other questions and answers, and contribute to another player’s question or concern. The Social Support section is a place for you to give back to the Zynga community! All players in good standing have access to the Social Support site as a standard channel of support.
Email Support: Email Support is a premium service that is available to players who qualify. Submit your questions to our helpful Player Support staff and you’ll get a response in 48 hours or less. Drop us a line, we’re here to help!
Chat Support: Chat Support is a premium service available to players who qualify. With this feature, you’re able to access live chat assistance with one of our Player Support representatives. Strike up a conversation with us – we’re happy to chat with you!
Official Policy: Our ability to provide live support is guided by the limited live-agent resources available and the number of issues we are currently handling. We periodically make updates to those guidelines to ensure an equitable distribution of resources to meet the evolving needs of our players.
Zynga Player Support